Terms of Service

By creating an account, subscribing to a plan, signing a proposal, or otherwise using the Services, you agree to these Terms. If you are using the Services on behalf of a business, you represent that you have authority to bind that business, and "you" includes that business.

If you do not agree to these Terms, do not use the Services. We may decline to provide Services to any person or business at our discretion.

You must be at least 18 years old and able to enter into a binding contract to use the Services. The Services are intended for businesses and are not directed at consumers acting outside the scope of a business.

Krevo is a managed website service for small and local businesses. Under a single monthly plan, we design, build, host, monitor, maintain, and update your website. The standard plan is $297/month. Founding clients in the Q3 2026 cohort may qualify for $197/month with a 3-month commitment, subject to availability and confirmation in your proposal. The plan includes:

• Custom website design and build
• Hosting, SSL, and daily backups
• Uptime monitoring and routine security updates
• Unlimited content edits (text, images, page tweaks) handled by our team
• Integrations such as booking, CRM, forms, payments, and analytics
• Direct support through your client portal

A one-time setup fee of $597 applies when you sign up. We currently waive this fee for qualifying clients; whether the fee is waived for you will be confirmed in your proposal or order form.

"Unlimited content edits" means you can request as many standard edits as you need. We work through requests in the order received and aim to turn around most edits within a few business days. Edits that amount to a redesign, a new site section, custom development, or a new integration may be quoted separately as additional work.

The exact scope of your site, integrations, and any add-ons is described in your proposal, order form, or written confirmation from Krevo. If there is a conflict between these Terms and your proposal, the proposal controls for that specific engagement.

To use the Services, you create an account through our authentication provider, Supabase Auth. You agree to provide accurate, current, and complete information when you register, and to keep that information up to date.

You are responsible for keeping your password and login credentials confidential, and for all activity that happens under your account. Use a strong, unique password and do not share your credentials. If you believe your account has been accessed without your permission, contact us immediately through https://www.krevo.io/support.

We may suspend or terminate access to any account that we reasonably believe has been compromised, has been used to violate these Terms, or poses a security risk to the Services or other clients.

Krevo is sold on a monthly recurring subscription. Your subscription starts on the date stated in your proposal or order form and renews automatically each month until cancelled.

Unless your proposal says otherwise, the standard plan is $297/month, plus the $597 one-time setup fee (currently waived for qualifying founding clients). Founding pricing of $197/month with a 3-month commitment applies only when confirmed in your proposal or order form. Taxes, where applicable, are added on top of the listed price.

You authorize us, or our payment processor, to charge your payment method on file for the monthly fee, the setup fee (if not waived), and any additional work you have approved in writing. If a payment fails, we may retry the charge, pause work, suspend Services, or terminate your subscription.

No free trials. We do not offer free trial periods. You begin paying on the start date in your proposal or order form.

All sales are final. Monthly fees, setup fees, and fees for additional work are non-refundable because we incur compute, infrastructure, and business costs as soon as work begins. We do not pro-rate partial months.

14-day refund request window. You may submit a refund request through your client portal within 14 days of your first payment. Submitting a request is not a guarantee of approval. We review each request in good faith and may grant a refund as an exception at our sole discretion. Approval is not an entitlement.

If applicable law gives you a non-waivable right to a refund, we will honor that right to the extent legally required.

You can cancel your subscription at any time through your client portal or by opening a ticket at https://www.krevo.io/support.

When you cancel, your subscription remains active through the end of your current paid month. We will not pro-rate the remaining days, and we will not charge you again at the next renewal date.

Your access to managed hosting, edits, monitoring, and support ends when your paid period ends. On or shortly after that date we may remove your site from our managed hosting environment. If you want to keep your custom code or design files, you can either request a buyout under Section 6 before your subscription ends, or ask us through https://www.krevo.io/support for an export of the assets you own under Section 8.

We may also cancel or decline to renew your subscription, with reasonable notice, if we are exiting a market, retiring a feature, or for any other reason. If we cancel without cause, we will refund any prepaid fees covering the period after the cancellation date.

You may end the managed relationship and take ownership of the custom code and design files we built specifically for you by purchasing a buyout for a one-time fee. The fee is quoted based on the size and complexity of your site and the work invested.

When a buyout closes and is paid in full, we transfer to you ownership of the custom site code and design files that were created specifically for your project. You become responsible for hosting, maintaining, securing, and updating the site from that point on.

A buyout is subject to a license-back of shared Krevo IP. Some components of every managed site are built on shared building blocks we reuse across clients, including internal libraries, design system pieces, configuration patterns, and tooling. Those shared components remain Krevo's property. After buyout, we grant you a perpetual, worldwide, non-exclusive, royalty-free license to keep using those shared components inside the delivered site, but you may not extract, resell, sublicense, or use them outside that site.

A buyout does not include third-party services (such as your domain registrar, payment processor, CRM, or analytics tools), third-party fonts or stock assets that are licensed per-site, or any work that has not been fully paid for. We will document what is and is not included in a written buyout agreement before the transfer.

You agree to use the Services lawfully and respectfully. You will not, and will not allow anyone else to:

• Use the Services to publish or distribute content that is unlawful, defamatory, harassing, infringing, fraudulent, deceptive, or otherwise harmful;
• Use the Services to send spam, run phishing schemes, distribute malware, or violate anti-spam, privacy, consumer protection, or marketing laws;
• Sell or facilitate the sale of products or services that are illegal in Texas or in your customers' jurisdictions, including regulated goods sold without proper licensing;
• Probe, scan, attack, or attempt to bypass the security of the Services, our infrastructure, or any other client's site;
• Reverse engineer, copy, or attempt to derive the source code of the Services, except to the extent applicable law expressly permits;
• Use the Services to build a competing managed website product; or
• Interfere with the proper operation of the Services, including by overloading, disrupting, or impairing performance for other clients.

We may remove content, pause work, or suspend or terminate your access if we reasonably believe you have violated this section. Where time allows, we will tell you what is wrong and give you a chance to fix it before we take action.

Krevo IP. We own the Services, including our platform code, internal libraries, tooling, design system, templates, processes, and any improvements we make to them, even when those improvements are inspired by work on your site. These shared components are "Krevo IP." Nothing in these Terms transfers Krevo IP to you, except as expressly stated in a paid buyout under Section 6.

Your brand assets. You own the brand assets, copy, photos, logos, trademarks, and other materials you supply to us ("Your Materials"). You grant us a worldwide, royalty-free license to host, display, modify, and otherwise use Your Materials as needed to design, build, operate, support, and improve your site and the Services. You represent that you have the rights you need to grant that license.

Deliverables on the managed plan. While you are an active managed client, we grant you a non-exclusive, worldwide license to use the site we host for you for your business purposes. If you stop paying and do not buy out the work, the site comes down at the end of your paid period.

Feedback. If you send us suggestions, ideas, or feature requests, we may use them without restriction or compensation to you.

To get the most out of the Services, you agree to:

• Provide accurate, complete, and current information about your business, including legal name, contact details, and billing information;
• Supply the content, brand assets, and access (for example, to your domain registrar, payment processor, or analytics tools) that we reasonably need to build, launch, and maintain your site;
• Respond to questions, drafts, and proofs from us in a timely way so that edits, launches, and integrations are not delayed;
• Review your site after we publish changes and tell us promptly about anything that looks wrong; and
• Comply with the terms of any third-party services connected to your site.

If you do not provide required content, approvals, or access, we may pause work on edits or launches that depend on them. Your subscription continues to bill during that time.

We aim to provide reliable, professional service and use commercially reasonable efforts to keep your site and the Services available. We monitor uptime, run daily backups, and apply routine security and platform updates.

We do not, however, offer a contractual uptime guarantee or service-level agreement in this version of the Services. The Services are provided on an as-available basis and may be unavailable from time to time due to maintenance, third-party outages (including hosting, DNS, email, or payment providers), security incidents, or events outside our reasonable control.

We are not responsible for downtime, lost revenue, or other harm caused by third-party services that we integrate with at your request, or by changes you make outside the managed scope.

You may end your subscription at any time as described in Section 5.

We may suspend or terminate your access to the Services, in whole or in part, if:

• You fail to pay any amount when due and do not cure the failure within 7 days of our notice;
• You materially breach these Terms, including Section 7 (Acceptable Use), and do not cure the breach within a reasonable period after we describe it;
• We reasonably believe your use of the Services creates legal, regulatory, security, or reputational risk; or
• We are required to do so by law or by a third-party platform we depend on.

When the Services end for any reason, Sections 4 (for unpaid amounts), 6, 7, 8, 10, 12, 13, 14, 15, 17, and 18, and any other provisions that by their nature should survive, will survive.

We provide the Services with care and skill, but the Services are provided "as is" and "as available." To the maximum extent allowed by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, error-free, fully secure, or that they will achieve any specific business result, ranking, conversion rate, or revenue outcome. We do not warrant any third-party service we integrate with, and your use of those services is governed by their own terms.

You are responsible for evaluating whether the Services are right for your business and for any decisions you make based on them. Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you.

To the maximum extent permitted by law:

• No indirect damages. Neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if the party has been advised of the possibility of those damages.
• Cap on direct damages. Each party's total cumulative liability arising out of or relating to these Terms or the Services is limited to the total amount you actually paid Krevo for the Services in the twelve (12) months immediately before the event giving rise to the claim.

These limits apply regardless of the theory of liability (contract, tort, statute, or otherwise) and even if any remedy fails of its essential purpose. They do not limit liability that cannot be limited under applicable law, such as for a party's gross negligence, willful misconduct, or fraud.

You agree to defend, indemnify, and hold harmless Krevo and its owners, employees, contractors, and affiliates from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your Materials, including any claim that they infringe a third party's intellectual property or privacy rights;
• Your use of the Services in violation of these Terms or applicable law;
• The products or services you sell or promote through your site; or
• Tax obligations, regulatory filings, or licenses required for your business.

We will promptly notify you of any claim covered by this section, give you reasonable control of the defense, and cooperate at your expense. You will not settle any claim that imposes liability or admission on us without our prior written consent.

Please read this section carefully. It requires you and Krevo to resolve disputes through binding individual arbitration and waives the right to a jury trial and to participate in a class action.

Informal resolution first. Before starting a formal proceeding, you and Krevo agree to try to resolve any dispute informally for at least 30 days. You can start the process by opening a ticket at https://www.krevo.io/support describing the issue and the relief you want.

Binding arbitration. If informal resolution does not work, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat and place of arbitration is Austin, Texas. The arbitrator's award is final and may be entered in any court of competent jurisdiction.

Class action waiver. All disputes will be brought solely in an individual capacity. You and Krevo waive any right to participate in a class action, collective action, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of class or representative proceeding.

Jury trial waiver. To the maximum extent permitted by law, you and Krevo waive any right to a trial by jury in any proceeding arising out of or related to these Terms.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information.

We may update these Terms from time to time. When we make a material change, we will update the "Last updated" date at the top and give you reasonable notice (for example, through your client portal, the Krevo website, or an in-app notification).

If you keep using the Services after a change takes effect, you accept the updated Terms. If you do not agree, you can cancel under Section 5. We will not apply material changes retroactively to disputes that arose before the change took effect.

These Terms and any dispute related to them or the Services are governed by the laws of the State of Texas, without regard to its conflict of laws rules. Subject to Section 15, the exclusive venue for any matter not subject to arbitration is the state and federal courts located in Travis County, Texas, and each party consents to personal jurisdiction in those courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Questions, concerns, or notices about these Terms or the Services should be sent through our support portal at https://www.krevo.io/support.

We do not currently maintain a public support email. Using the portal lets us track your request, route it to the right person on our team, and keep a record we can refer back to.